Refund policy

1. 14-Day Return Window

In accordance with UK Consumer Contracts Regulations, you have the right to return your items for a refund within 14 days of receiving them.

  • To be eligible for a return, your item must be in the same condition that you received it: unbent, unmarked, and in its original packaging.

  • To start a return, please contact us at tanya@harrietsimaginations.com

2. Non-Returnable Items

  • Custom or Commissioned Art: Any artwork created specifically for you or personalized cannot be returned or refunded.

  • Sale Items: Items purchased during a clearance or "seconds" sale are final sale.

3. Shipping Your Return

  • Cost: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

  • Packaging: Because art prints and ACEO cards are easily damaged, returns must be sent back in their original rigid, stay-flat mailer. If an item is returned damaged due to poor packaging, we reserve the right to deduct the loss in value from your refund.

  • Tracking: We strongly recommend using a Royal Mail "Signed For" or tracked service. We cannot refund items that do not arrive.

4. Damaged or Lost Items

We take great pride in our packaging to ensure your art arrives safely. If your order arrives damaged (e.g., the mailer was folded by the courier):

  • Please contact us within 48 hours of delivery.

  • Include photos of the damaged item and the exterior packaging.

  • We will send a replacement (if in stock) or issue a full refund immediately.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 working days.